If your admin has configured your integration correctly, everything should run smoothly. However, if you're not seeing meetings import into InsightSquared, there are usually a couple of usual suspects. Use the troubleshooting tips below to find the culprit. If these don't answer your questions, please contact support.

Troubleshoot your Zoom meetings

Check to see if your integration is still active

We'll email you if your integration fails for any reason, but you can check by:

  1. Visiting the Applications section in the InsightSquared platform

  2. Ensure you have the InsightSquared Conversational Intelligence integration Activated & the primary user is connected under User Management

Ensure your meetings are set to record in InsightSquared

If your meetings are not set to record, InsightSquared will not stream. It's really easy to toggle this on the Dashboard under your Upcoming Meetings.

Remember, if you pause or stop the recording, or remove the stream, InsightSquared will not stream the meeting during that time.

Don't forget you can also configure automatic recording if your InsightSquared admin has not already done so (or overridden this).


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