InsightSquared Conversational Intelligence integrates with a number of external dialer systems so you can leverage all of its coaching abilities.
Once a provider is connected by an Admin, IS2 will upload and analyze calls every 15 minutes (or sooner, depending on the provider).
Supported Videoconference Systems
Ringcentral (Beta Next Month)
Zoom Phone (Beta Next Month)
Even if your customer calls are not recorded, IS2 will still recognize them and will include them in your reports.
If you run into issues please contact support.