Recording calls and web conferences is super easy with IS2 Platform Conversational Intelligence - but there may be situations where you need to update your recording settings based on the locations you call into.

Dialer & Web Conference Options

  • Recording On

  • Recording Off

  • Choose to start, pause, or stop recording after a call starts

  • Live Coach an IS2 conference with no recording required


•If you change the recording state during a conference, a visual announcement is made to all guests.

•If you disable (stop) recording during a call or conference, it will not be possible to playback and coach the recording in IS2.

•With recording off or stopped, you can still summarize the call, log it, and set a followup task. Teams can also use Live coaching on the web conference to get visibility into reps meetings.

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